1. Our Commitment

Nomestia is dedicated to promoting responsible gaming practices and maintaining the highest standards of customer care. We believe that gaming should be an enjoyable form of entertainment, not a source of financial stress or personal problems.

Our Core Principles:

• Promoting gaming as entertainment, not a way to make money
• Providing clear information about odds and probability
• Training our staff to recognize and assist with problem gaming
• Offering tools and resources for responsible gaming
• Protecting vulnerable individuals

2. Gaming Guidelines

We encourage all our guests to follow these responsible gaming guidelines:

2.1 Set Limits

• Establish time limits for gaming sessions
• Set strict budget limits before playing
• Never chase losses
• Don't borrow money to gamble

2.2 Stay in Control

• Take regular breaks
• Don't game under the influence of alcohol
• Balance gaming with other activities
• Keep track of time and money spent

3. Self-Exclusion Program

Our self-exclusion program allows guests to voluntarily ban themselves from gaming activities for a specified period.

3.1 How to Self-Exclude

You can request self-exclusion by:

• Speaking with our responsible gaming ambassador
• Visiting the casino cage
• Contacting customer support

3.2 Duration Options

• 6 months
• 1 year
• 5 years
• Lifetime

4. Support Services

We provide access to professional support services for guests who may need assistance:

5. Underage Gaming Prevention

We maintain strict policies to prevent underage gaming:

• Valid ID required for entry to gaming areas
• Regular staff training on age verification
• Zero tolerance policy for underage gaming
• Regular audits of age verification procedures

6. Staff Training

All our gaming staff undergo comprehensive responsible gaming training, including:

• Recognition of problem gaming behaviors
• Intervention techniques
• Support service referral procedures
• Regular refresher courses